Data Protection

Italiansafaris uphold the current legislation in regard to data protection and your privacy is important to us.

At all times where we collect your data, we will store it securely and we will not sell or share your data with anyone.
We may contact you from time to time about products and services related to italiansafaris.
You may contact us at any time to change your information or request not to receive any communication from us.
The information you give to us will be held by us on our servers and computers and used by us to provide relevant information to you.
We may contact you about products and services which we believe may be of interest. If you do not wish to receive such information from Italiansafaris, inform us and we will make amends to our records.

We will not hold information or data for any longer than necessary for the purposes set out in this privacy policy statement. Our web site may include links to other web sites. If you use the them then you will be leaving the Italiansafaris web site and therefore the terms of our privacy policy.
You have the right to request access to and correct or delete any personal information about you held by us. We will endeavour to do this in a reasonable time.

By accepting this privacy policy and providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.

Italiansafaris 2007

Terms and conditions of booking

Please read these conditions carefully.

These conditions are a contract between ItalianSafaris and all those listed on the booking form on whose behalf the party leader is acting. A contract will only exist when we have received and confirmed receipt of a completed and signed booking form, your deposit and proof of insurance and we have sent to you confirmation of your booking and invoice.

Costs. Prices are per person and are based on two people sharing one double room for the specified number of nights with half board accommodation and return airport transfer from the airport specified on the booking form only (unless by prior arrangement a different airport is agreed upon) Our holiday prices do not include travel costs, i.e. flights, ferry crossings etc. other than those stated ie.air port transfer. The costs of lunches, drinks, cable car tickets, insurance, equipment hire etc. are not included. Bike hire can be booked when you make your reservation - by request, but we undertake no responsibility for the rented equipment so provided against loss or damage in any way. You undertake to have adequate insurance to cover the rental of third party equipment.

Booking and payment. To make your booking you must complete fully our booking form. This must be signed by the party leader who will be responsible for all payments in respect of arrangements booked on behalf of all persons named on the booking form and confirming acceptance of these booking conditions. Please forward your booking form to us together with a deposit of 25% of the total holiday cost. Please note that the full balance, as indicated on our confirmation of booking form, is due 4 weeks before your departure date. If you are booking within 4 weeks of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below.

Group leader discount. On booking a group of 8 or more the nominated group leader is entitled to a 50% discount on the basic holiday cost (excludes: guide fees).We reserve the right to withdraw this offer without prior notice.

Age restrictions. Bookings can only be accepted for persons under 18 years of age when accompanied by an adult who will be responsible for them. The parent or legal guardian must countersign bookings in respect of persons 16-18 years of age.

Single person supplements. If you are traveling alone and wish to have a room to yourself a supplement of £25 per day is payable. If you are willing to share a room (with someone of the same sex) no supplement is payable.

Special requests. If you have a special request, please clearly note this on your booking form, or if later make it in writing, but we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier's liability to you.

Resort prices. Any indicated local prices stated were as accurate as possible at the time of publication. We cannot accept any responsibility for any variation between that time and the date of your holiday.

Alterations by you to your booking. If you wish to make changes to your booking in any way after confirmation has been issued you should advise us in writing at the earliest opportunity. Wherever possible we will endeavour to assist but cannot guarantee to accept any changes to your booking which will be subject to the payment of any increased costs relevant to the change, and if less than 4 weeks prior to departure an additional charge of £50 will be levied together with any communications costs incurred. Any changes we do accept will only apply if we have issued to you a new confirmation of booking form. If changes are not possible and you cancel your booking cancellation charges will apply. The accommodation booked is only available for use by those persons included on the booking form unless otherwise agreed by us in writing.

Cancellation charges. Notice of cancellation of your holiday by you or any member of your party once it has been confirmed must be in writing to us by the person identified as the party leader named on the booking form. If any person cancels and you cannot fill that person’s place, you may have to pay extra for your accommodation. For example, you may have to pay the single room supplement. If you do cancel, you must still pay any amendment charges that arose before the cancellation, and any deposits paid for any pre-booked items or services. Charges for cancellation of your holiday may be made as detailed below: Cancellation charges will be calculated from the date we receive written notice of cancellation. If we cancel your holiday you will receive a full refund of all monies paid to us.
Time to departure date
Cancellation charge
Over 8 weeks Deposit
6-8 weeks 40% of total holiday cost
4-6 week 60% of total holiday cost
2-4 weeks 80% of total holiday cost
Less than 2 weeks100 % of total holiday cost

Alterations and/or cancellations by us. We reserve the right to make alterations to our web site and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible and you may accept to cancel your holiday and receive a full refund. For reasons beyond our control or for reasons of “force majeure” it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We can accept no legal liability and will pay no compensation.

Force Majeure. We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Insurance. Mountain biking, skiing and mountain activities carries an element of danger and all clients must be covered by an appropriate insurance policy, please make sure the insurance includes full cover for all the activities that you may participate in. It is an essential condition of booking your holiday that you take out adequate holiday insurance to our reasonable satisfaction. We will ask you to let us have evidence of the insurance at the time of booking. We reserve the right to terminate your booking if you fail to obtain travel insurance. However, it is the responsibility of you and all members of your party to ensure the insurance cover purchased is suitable and adequate for your particular requirements. We cannot be responsible for your costs if you fail to do so.

Guiding. Mountain bike guiding and ski guiding is offered as a paid for service. It is the clients’ responsibility to make their own judgemental as to their individual abilities. All clients mountain bike, ski and walk /hike at their own risk. ItalianSafaris cannot be held responsible for ANY accidents or injury however caused. Should this service not be available at any time we cannot be held responsible. Any client undertaking a self-guided holiday does so entirely at their own risk and it is understood that that person has undertaken a holiday fully aware of the necessary skills and physical fitness needed to safely undertake that venture and that they are solely responsible for any loss, accident or injury incurred in the undertaking of that activity and are fully and adequately insured for rescue and medical costs should the situation arise. In no way or form will we be held responsible for any eventuality brought about by self guided groups or individuals.

Transfers. Transport between the agreed arrival airport and the same departure airport are included in the holiday cost. We ItalianSafaris take no responsibility for persons or possessions in transit. For any reason if we are unable to meet you at the airport for any reason whatsoever every effort will be made to provide alternative transport to your holiday destination. We take no responsibility in any charges or costs incurred by this eventuality. We take no responsibility for any accident or theft or damage to persons or there property whilst in transit with us during the course of the holiday duration. We understand that you have taken out adequate travel insurance to cover these eventualities in full.

Weather Conditions. We cannot be responsible for any loss, delay, cost or the enjoyment of your holiday due to weather conditions. No refunds can be made if weather conditions are unfavourable.

Property. You will be liable for any damage or loss caused by you or any member of your party to any property belonging to us or a third party (including theft or damage to hired equipment). Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We cannot be held responsible for any loss, damage or theft of your personal belongings.

Client Liability. When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Your responsibility. We want all our clients to have an enjoyable holiday. We expect all clients to have consideration for other people. Whilst we will make every effort to assist wherever possible, if any guests’ behaviour is considered anti-social or discourteous, you will appreciate that we have no control over the behaviour of any guests.

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Complaints. If you have any complaints you should make these known at the earliest opportunity to a member of staff. If at the end of your holiday you feel that your complaint has not been properly dealt with, you must first notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the problem.

Passport, visa and health requirements. We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the passport office. Before traveling you are advised to check with your own doctor for your own medical requirements.

Italianbikesafaris and Italianskisafaris are trading names of ItalianSafaris
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